Process debit/credit memos on customer accounts including price corrections, freight correction, customer number correction, rep number correction, -Work closely and assist the following departments and individuals: Regional VP Staff along with Factory Reps, shipping department, production planners, returns department, purchasing department. -Answer and provide information for incoming calls, order status, price and availability, general product questions, etc, -Process customer orders, taking orders over the phone, processing customer credit cards, processing expedited orders.