Customer Service Specialist

In this role as a Customer Service Specialist, you will support government and municipal clients by ensuring timely and accurate processing of payments. Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.

Customer Service Specialist

SUMMARY:
In this role as a Customer Service Specialist, you will support government and municipal clients by ensuring timely and accurate processing of payments. You will manage a high volume of transactions, resolve customer inquiries, and maintain detailed records in compliance with company policies and regulatory standards. This opportunity offers a chance to demonstrate your attention to detail and communication skills in a fast-paced, customer-focused environment. Working onsite in Fort Worth, TX, you will be part of a team dedicated to delivering high-quality service.

EMPLOYMENT TYPE: Contract
PAY RATE: $16/hour
LOCATION: Fort Worth, TX 76137
SCHEDULE: 3 agents: 8:00 AM - 4:30 PM; 3 agents: 8:30 AM - 5:00 PM
POSITIONS AVAILABLE: 6
BENEFITS: Weekly Pay, Medical, Dental, Vision, Life and much more!

JOB RESPONSIBILITIES:

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

REQUIREMENTS:

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

QUALIFICATIONS:

• Bilingual (English/Spanish) preferred.
• Previous experience in customer service or data entry.
• Dependable, punctual, and committed to maintaining high integrity and confidentiality.

Pre-Employment Screening:
All offers of employment are contingent upon the successful completion of background check and drug screen based on local, state and federal laws in your region. Minor offenses will not necessarily disqualify a candidate from consideration, and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

About Staff Perm
Staff Perm is an Award-Winning employment agency with over 20 years experience simplifying the employment process. Located near Dallas, Texas and supporting locations across the USA. 7214 S State Hwy 78 Suite #1, Sachse, TX 75048 www.staffperm.com. Staff Perm is an equal opportunity employer. We consider all qualified applicants for employment without discrimination and in accordance with applicable federal, state, and local laws.