Customer Service Specialist- Family Medicine Quarryville (Part-Time/Day & Evening Shift)

Responsible for processing incoming faxes, handling patient requests, maintaining accurate patient information, and supporting daily front office operations to ensure smooth patient flow and communication. Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine, Family Medicine in Quarryville, PA has a Customer Service Specialist opening

Hours: Part-time, 32 hours per week

Schedule:

• Monday through Thursday: 7:30 AM to 8:00 PM (scheduled shifts within these hours)
• One evening per week required until 8:00 PM
• Saturday rotation: Once every 4 to 5 weeks, 7:30 AM to 12:00 PM

Brief Overview:
Provide accurate and efficient patient scheduling, registration, and appointment check-out services while delivering excellent customer service. Responsible for processing incoming faxes, handling patient requests, maintaining accurate patient information, and supporting daily front office operations to ensure smooth patient flow and communication.

What You Will Do

• Provide complete and accurate patient registration services for walk-in, scheduled, and check-in appointments.
• Schedule patient appointments and perform check-out functions while ensuring a positive patient experience.
• Manage inbound and outbound calls, accurately relay messages, and follow established protocols for emergent, urgent, and non-urgent communications.
• Process incoming faxes, patient requests, and required documentation in a timely and accurate manner.
• Maintain composure and efficiency during periods of high patient volume and increased activity.
• Address routine patient questions and concerns professionally, escalating complex issues to leadership when appropriate.
• Support Point of Service Collections by collecting patient financial obligations and explaining co-pays, out-of-pocket expenses, appointment preparations, and arrival requirements.
• Verify patient demographics, guarantor information, insurance coverage, and account details to ensure accurate records.
• Scan and index required documents into the patient's medical record and forward appropriate documentation to Health Information Management within established timeframes.
• Complete required documentation to support compliance, regulatory requirements, and order processing.
• Maintain knowledge of organizational policies, procedures, and regulatory requirements while protecting patient confidentiality and ensuring high-quality customer service.

Qualifications
Req H.S. Diploma/GED
Req 1+ years clerical, customer service, or administrative support experience in a highly customer-oriented organization
Req 1+ years basic keyboarding, personal computer use, and other office setting equipment
Pref Previous Epic or equivalent Electronic Medical Record experience
Pref 1+ years registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es)
Pref 1+ years' experience of Revenue Cycle in a Hospital/Medical Office Setting
For Regional Positions only – Valid driver’s license is required
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.