Customer Service Specialist

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.

Responsibilities

• Provide customer service and technical support to both our retail and retail base via phone, email, written correspondence and fax
• Provide a variety of supporting roles for the Customer Service department
• Participate in cross-training of tasks with in department
• Process dealer's parts orders and Warranty Claims
• Answer questions regarding claims via phone/email
• Record retention and reporting
• Miscellaneous office duties
• Learn product like from frame to final

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV, Buss or Commercial Vehicle parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.