Customer Service Specialist

Customer Service Specialist

Salary

$44,574.40 - $56,888.00 Annually

Location

451 W. Third St., OH

Job Type

Full-time Regular

Job Number

06129

Department

ES - Environmental Services

Opening Date

10/30/2026

Internal Only

No

• Description
• Benefits

Position Overview

Advanced level in customer service field requiring thorough knowledge of customer relations and collection techniques; under general direction, performs all the tasks of a customer service representative plus handles difficult customer inquiries and collections. Performs the material and substantial duties of the classification more than 50% of the time.

Summary of Job Duties

Working independently acts as an intermediary between Customer Service Supervisor/Superintendent and customer by handling difficult inquiries and accounts via telephone and in person. Utilizes billing software, communicates policy, and uses discretion to resolve difficult customer issues through good customer relations techniques. Investigates and researches complicated customer billing problems. Research accounts and corrects billings. Prepares detailed and thorough responses to system or customer problems utilizing word processing and spreadsheet software. Conveys information to customers, management, co-workers or other involved parties. 45%

Researches and tracks delinquent accounts. Determines appropriate method to collect delinquencies. Prepares necessary correspondence, answers customer inquiries, schedules shut offs. Researches, prepares and certifies delinquent accounts to property taxes and reconciles payments received. Processes delinquent final billings and payment arrangements. Prepares correspondence to address customer inquiries, delinquencies and collections procedures. Researches and recommends available collection methods. Implements new collection methods. Prepares written procedures in handling of delinquency cases. Follows bankruptcy accounts, processing necessary paperwork. Interprets bankruptcy laws. Pursues collection methods for customers whose bankruptcy is dismissed. Researches and prepares listing to write-off accounts from our financial records. 45%

Acts as a backup for the Customer Service Supervisor, Customer Service Representative and Cash Office. Receives customer payments, answers the telephone and responds to routine customer inquiries. Processes shut offs. Creates and completes work orders and coordinates with Meter Services. Works on special assignments as assigned. 10%

(Performs Related Duties as Required)

Minimum Qualifications and Requirements

Equivalent to two (2) years of college and three (3) years of full-time work experience in customer problem resolution; or a high school diploma or GED and five (5) years of full-time work experience in customer problem resolution, plus two (2) years of full-time work experience utilizing a personal computer and standard spreadsheet and word processing software; OR alternative, equivalent evidence of the minimum class requirements.

Supplemental Information

Driving Requirement: Must maintain a current, valid United States driver's license with an acceptable driving record.

Training and Development: N/A

All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.

Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.

Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active

pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at: www.mcbenefits.org.

Employer Montgomery County

Address 451 West Third Street, 9th Floor

Dayton, Ohio, 45422

Website http://www.mcohio.org