Customer Service Specialist

View all listings

Customer Service Specialist

APPLY NOW

Location: Dallas, TX Department: Administrative Type: Full time

Overview Our Customer Service Department works directly with customers, affiliates, influencers, and co-workers to provide a great experience, drive brand loyalty, and resolve issues. As such, we seek candidates who focus on individualized service and have a priority driven mindset. This position will interact with external and internal people and by phone, live chat, social media, and email. As an ever-evolving company within a rapidly changing industry, our community turns to the Customer Service Department for empathy, knowledge, and solutions.

Responsibilities

• Act as the first point of contact for the external customer regarding processing orders, order statuses and inquires, inside sales support, and resolving customer concerns.
• Assures prompt order processing and resolution.
• Analyze various correspondence including orders, ship reports, discrepancy reports and sales information to effectively serve the customer.
• Establish and maintain full product knowledge.
• Provide prompt and courteous service to all customers both in person and digitally.
• Handle complaints and provide reasonable solutions or alternatives in a timely manner.
• Conduct inventory counts and maintain retail inventory levels daily.
• Work within e-commerce, inventory & shipping software.
• Provide support and information as needed to other departments.
• Provide support on special projects as needed.
• General administrative duties as assigned.

Requirements

• High school diploma or equivalent required.
• Service mindset internally and externally.
• Ability to plan and organize with little supervision.
• Excellent communication skills, both verbal and written.
• Fluent in English required.
• Bi-lingual in Spanish preferred.
• Detail oriented, thorough, and proactive.
• Dependable, accountable and timely in attendance and work.
• Creative and critical thinker regarding problem resolution.
• Minimum 5 years of working experience.
• Computer skills including but not limited to Google/Gmail and Microsoft.
• Food or fitness industry experience would be preferable.