Customer Service Specialist

Compensation: $30-$34

Job Overview - Customer Service Specialist - JO#34350

As a Customer Service Specialist, you'll be the key link between customers and internal teams. You'll manage orders, support accounts, and ensure excellent service from start to finish. This role is ideal for organized, detail-oriented professionals who enjoy problem-solving and collaboration. Apply today to take the next step in your customer service career!

Key Responsibilities:

• Enter and process quotes, orders, and work orders.

• Serve as the primary contact for key accounts.

• Manage invoices, documentation, and order tracking.

• Coordinate with Sales, Manufacturing, Marketing, and Shipping teams.

• Track account activity and proactively resolve issues.

Requirements

• 3+ years in customer service or account support (manufacturing industry required). Must have been employed with the same company for at least the past three years, ideally the past five years.

• Proficient in Salesforce and Microsoft Office (Excel required).

• Strong attention to detail, organizational skills, and communication.

• Ability to work independently and cross-functionally.

Additional Job Details

Workplace Policy: #li-Onsite

Seniority Level: Associate

Linked In Poster: #LI-JO1

About our Process

• We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
• Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.