Customer Service Specialist - BOE Adult Education

Customer Service Specialist - BOE Adult Education

Salary

$72,862.40 - $86,070.40 Annually

Location

888 Washington Blvd., Stamford, CT

Job Type

Full Time

Department

Board of Education

Division

Adult & Continuing Ed City

Opening Date

10/28/2026

Closing Date

11/20/2026 11:59 PM Eastern

Bargaining Unit

UAW

• Description
• Benefits
• Questions

JOB SUMMARY

Under the general supervision of the Director of Adult Education or designee is responsible for providing a high degree of customer service related to Adult Education; assist students with the enrollment and assessment process; coordinate paperwork flow and documentation for Adult Education programs; expedites the response to electronic and telephone inquiries and service requests; undertakes other related work and assignments as required.

EXAMPLES OF DUTIES

• Provides first line customer service for Adult Education; screens visitors and telephone calls, provide information to students, representatives of other agencies and the public regarding registration, course offerings, policies, rules, regulations and procedures. Responds to electronic and written mail correspondence.
• Composes and types a wide variety of material, including, but not limited to correspondence, reports, forms, schedules, teacher agreements and other confidential documents.
• Creates and updates Adult Education semester catalog using InDesign software.
• Work with outside vendors on the creation, update and distribution of catalog.
• Proofreads correspondence, reports, records and other material for spelling, grammar, punctuation, accuracy, completeness and conformity with established standards.
• Enroll students in classes and collect enrichment enrollment fees.
• Coordinates student registration processes and schedules including ESL registration.
• Prepare contracts and new hire paperwork for all incoming staff.
• Maintain employee files, which includes updating teacher certification.
• Orient new employees to procedures, processes, schedules, facilities and equipment use at the Adult Education sites.
• Work with Board of Education HR to process paperwork and complete fingerprinting.
• Maintains office-filing systems; maintain confidential files and records.
• May assist with the preparation of purchase requisitions and process and justify invoices from vendors.
• Register students for the General Education Development (GED) exam.
• Create cumulative folders and class roster for enrichment teachers.
• Request username and password for mandated students and enrichment computer classes.
• Request cumulative files for transferring students and transcripts of incoming students.
• Works in conjunction with facilitator on enrichment offerings.
• Process refunds for canceled or dropped enrichment classes.
• Inputs, modifies and retrieves student information, lists of classes and programs, and other data from a variety of files and records using an on-line computer system.
• Provides information to other schools, employers or appropriate agencies regarding student attendance, grades and other information and sends files to other schools and colleges upon request for mandated students.
• May arrange locations for classes and informs students of any changes.
• Provide (annually) to the State of Connecticut copies of statewide agreements.
• Monitor and enter all grants into the EGMS database
• Performs special projects and related work as required.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES

• Knowledge of proper customer services principles and customer service practices.
• Thorough knowledge of office practices, procedures and equipment, including filing systems, and telephone techniques.
• Skilled in the operation of a personal computer and related computer software; proficient in Microsoft Office Suite (Word, Excel, Powerpoint) and Adobe Pro.
• Ability to work effectively, as well as deal tactfully and courteously, with the general public and other employees.
• Ability to maintain confidentiality with respect to sensitive student information.
• Ability to work independently and effectively manage multiple tasks with minimal supervision.
• Possess strong verbal, listening and written communication skills; adapt at problem analysis and problem solving.
• Ability to compose correspondence, maintain complex clerical records and prepare reports.
• Ability to complete complex tasks with accuracy.
• Ability to work with individuals from diverse backgrounds.

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with an Associate's degree in Business Administration, Communications, Human Services or related field, and five (5) years of progressively responsible experience in customer relations including extensive telephone service and use of computers OR any equivalent combination of education, training or experience as described above.

A bachelor's degree may be substituted for one year of experience.

SCOPE OF EXAMINATION: No written examination will be administered. Candidates will be evaluated based on their responses to the supplementary questions.

The City of Stamford offers a comprehensive benefits package that includes; health, vision, dental, defined benefit and/or defined contribution pension plans, free term life insurance, flexible spending accounts for healthcare, dependent care and commuter benefits. Sick bank and tuition reimbursement as well as training from the City of Stamford Training Institute.

Specific information regarding benefits are outlined in each Collective Bargaining Agreement or in the Pay Plan Document for pay plan employees.

Please click here for Union Contracts: Employee Information | Stamford, CT (stamfordct.gov)

If the position is a seasonal/temporary position, it is not eligible for union benefits.

01

Do you possess an Associate's degree or higher from an accredited college or university?

• Yes
• No

02

If yes, identify your degree, major or field of study, and the name of the institution.

03

If you do not meet the stated education and experience requirements exactly, describe any relevant education, training, certifications, and work experience you would like considered under the equivalent combination provision.

04

If you possess a bachelor's degree, identify the degree, major or field of study, and accredited institution from which it was earned.

05

Describe your progressively responsible experience in customer relations.

06

Describe your experience using computers in a customer service or administrative role.

07

Identify the computer applications and software you have used in your work, including Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, databases, or other online systems. Describe the specific tasks you performed with these applications, such as preparing documents, maintaining spreadsheets, entering and retrieving records, or generating reports.

08

Describe your experience preparing and proofreading correspondence, reports, forms, schedules, agreements, or other official documents. Explain how you ensure accuracy, completeness, proper grammar, and conformity with established standards.

09

Describe your experience assisting individuals from diverse cultural, linguistic, educational, or socioeconomic backgrounds. Explain how you adapted your communication or service approach to address different needs and ensure individuals received clear and appropriate information.

10

Describe your experience collecting fees, processing payments or refunds, preparing purchase requisitions, reviewing vendor invoices, or maintaining related financial records. Identify the procedures or controls you followed to ensure transactions were accurate and properly documented.

11

Describe your experience entering, updating, modifying, and retrieving information in computer systems or databases. Include your experience maintaining lists, preparing reports, tracking program information, or ensuring the accuracy and completeness of records.

12

Describe your experience preparing new-hire paperwork, maintaining employee files, tracking certifications, coordinating fingerprinting or background-check documentation, or orienting employees to workplace procedures. Explain your specific role and how you ensured required documentation was completed.

Required Question

Employer City of Stamford

Address 888 Washington Blvd.

P.O. Box 10152

Stamford, Connecticut, 06904-2152

Phone 203-977-4070

Website http://www.stamfordct.gov