Customer Service Specialist

About Barilla

Barilla is an Italian family-owned food company. Established in 1877, it's now an international Group present in more than 100 countries.

A world leader in the markets of pasta and ready-to-use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian know-how.

"The joy of food for a better life" is Barilla's purpose. Bringing people closer to the joy of good food and making quality the choice for a better life, from each individual to the planet. Because this is how we are nurturing the future, today. Its a commitment from field to fork, to bring to the world tasty, joyful, and wholesome products, made with selected raw materials from responsible supply chains. Because what we eat today can change our tomorrow. Because good food is a joy for the present and a choice for a better future.

At Barilla we empower people to live and work responsibly and ethically, embracing our value system of integrity, trust, courage, intellectual curiosity and passion. Moreover, we acknowledge diversity as a key factor to drive our future: that is why our people are invited to bring their authentic self to work and enjoy acceptance and understanding.

Brief Description

Barilla Hellas is looking for an enthusiastic and detail-oriented Customer Service Specialist to join our team in Athens. This is an exciting opportunity for a motivated professional to develop their career within the Customer Service function of a leading multinational food company.

Reporting to the Demand Planning & Customer Service Director for the EEMEA Region, the successful candidate will play a key role in coordinating Customer Service activities, ensuring high service standards, and supporting the delivery of an exceptional customer experience.

Key Accountabilities:

• Ensure the effective operation of the Contact Center for Customers' needs with regards to order management, delivery status, procedures' implementation, master data and invoicing
• Optimize orders to ensure best service level to the markets
• Coordinate delivery process to increase the efficiency of transportation planning and optimize the cost to serve the market
• Organize and execute transportation planning in SAP, relevant communication with the carriers and proper cost reporting
• Organize and execute the orders for non-Sales purposes from all sourcing points (charities, samples)
• Manage customer communication and process all customer complaints
• Strive for outstanding customer management and satisfaction levels
• Be the SPOC person for the OTI flow
• Manage effective communication with Sales/Trade/Marketing/Supply functions to secure OTI execution according to business plans

Qualifications:

• Bachelor's Degree in Supply Chain or relevant Studies. Master's degree will be highly appreciated
• Excellent knowledge of MS Office (Excel-advanced)
• Very good knowledge of SAP environment, will be considered as an asset
• Strong analytical & numerical skills
• Ability to work cross functionally with tight timelines
• Outstanding organizational and time management skills
• Excellent interpersonal & communicational skills
• Fluency in Greek & Business English

Important Information:

• The role is based in our Athens office, Greece. We offer hybrid working as a mix of working remotely and from the office.
• The expected starting date is October 2026.

What We Offer:

An international, purpose-driven and inclusive workplace where people collaborate across borders, feel valued and empowered, and thrive through a strong culture of flexibility, quality and sustainability.

Continuous Growth:

• Continuous learning & development through training programs and mentoring opportunities
• Transparent career paths and internal mobility opportunities to support long-term growth
• Starter, a tailor-made onboarding journey, that combines our digital platform with "onlife" activities

Wellbeing & Flexibility:

• Smart Working policy (up to 40% remote work)
• Structured parental leave policy
• Health & life insurance programs

Welfare:

• Corporate volunteering
• Fitness activities

Discover more: Working at Barilla | Barilla Group

At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.