Customer Service/Security Specialist

Customer Service/Security Specialist

Salary

$43,242.00 - $49,728.00 Annually

Location

Parking Services Division, IN

Job Type

Regular Full-Time (40hrs/week; with benefits)

Department

Parking Services Division

Opening Date

08/12/2026

Closing Date

8/26/2026 11:59 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

N/A

Typical Work Schedule:

Monday, Friday, Saturday, Sunday 9:30pm-8am

Position Reports to:

Parking Garage Manager

Supervises Staff:

No

• Description
• Benefits
• Questions

Description

Assists parking patrons and performs cleaning and security duties.

Duties

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:

Primary

Responds to customer questions and concerns, as necessary.

Maintains the cleanliness of the garages, which includes the following duties: sweeps, mops, removes trash, removes snow, and cleans equipment.

Counts vehicles and records counts.

Follows directions to properly open and close assigned garage.

Fixes malfunctions with pay station, gate box, card access, roll gate, feed and ticket spitters, when necessary and possible.

Monitors the garage and reports any security or maintenance concerns to the Parking Garage Manager.

Secondary

Performs related duties as assigned.

Job Requirements

High School diploma or equivalent combination of education and experience required.

One year experience working in custodial and customer services, preferred.

Ability to do basic maintenance and/or repairs on parking garage equipment.

Must be able to lift up to 20 pounds.

Difficulty of Work and Personal Work Relationship

Difficulty of Work

Incumbent performs duties both indoors and outdoors in all weather conditions.

Incumbent performs duties which include cleaning and light maintenance tasks, which may require lifting up to 20 pounds. Light snow removal required during snow season.

Personal Work Relationships

Incumbent establishes and maintains cooperative working relationships with those contacted in the course of work, including customers, co-workers, City and other government officials, community groups, and the general public.

An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee's I-9 form to confirm work authorization.

We offer an excellent benefits package to regular full-time and part-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and personal time off.

• Eligible employees receive 13 paid holidays per year. They may earn up to 4 weeks (160 hours) of Paid Time Off in their first year of employment and 5 weeks (200 hours) in their second calendar year of employment.
• The City contributes 100% of the 14.2% of a regular employees salary to their retirement fund through the Indiana Public Retirement System (INPRS). Employees may contribute additional pre-taxed dollars to a 457(b) Deferred Compensation Plan account to supplement their retirement earnings. The City will contribute double the amount of the employees 457 (b) contribution to a 401(a) account up to $30 per pay.
• Health, vision, and dental insurance premiums are subsidized by the City and are available on day one of employment to regular employees. Employees may elect the High Deductible Insurance plan with the City providing an HSA contribution and if the employee is a non-smoker or participating in the Tobacco Cessation program, the employee only plan is at no cost to the employee.
• Employees and their dependents (ages 3 and up) who are on the Citys health insurance may utilize the City Employee Health Clinic.
• Employee Tuition reimbursement plan.*
• Employees may receive over $2,400 per year in HSA contributions and wellness reimbursements, insurance discounts, and incentives.
• The City offers life insurance, accidental death and dismemberment, and long term disability insurance at no cost to employees. Employees may elect voluntary term life and short-term disability insurance.
• After 1 year of employment, six weeks of paid parental leave are available to eligible employees.
• Student Loan Forgiveness: The City of Bloomington is an eligible employer for the Public Service Loan Forgiveness program. The PSLF Program forgives the remaining balance on Direct Loans.*
• City Employees can participate in the Sustainable Commuter Incentive program for financial incentive.
• City Employees are able to ride the Bloomington Transit for free.
• Conditions and restrictions apply.

01

Do you meet the minimum requirement of High School diploma or equivalent combination of education and experience required.

• Yes
• No

02

Describe how you meet the minimum requirements of one year experience working in custodial and customer services, preferred.

Required Question

Employer City of Bloomington, Indiana

Address 401 North Morton Street

Bloomington, Indiana, 47404

Phone 812-349-3404

Website https://bloomington.in.gov/