Customer Service Retention & Sales Representative
Location: South Charleston WV 25303
Pay: $17.00/hour + Performance-Based Bonuses (Average $400–$450/month; top performers earn significantly more)
Hours: 8am-5pm EST
Responsibilities
- Deliver exceptional customer service over the phone.
- Resolve customer concerns professionally and efficiently.
- Retain customers by identifying needs and presenting appropriate solutions.
- Utilize consultative selling techniques to identify upsell and cross-sell opportunities.
- Explain products, services, pricing, and promotions clearly and accurately.
- Process account updates, service requests, and retention transactions.
- Follow established call flows and quality standards.
- Maintain accurate documentation and account records.
- Navigate multiple systems while engaging customers effectively.
- Meet performance goals related to customer satisfaction, retention, and sales outcomes.
- Build long-term customer loyalty through personalized service and value-based recommendations.
Requirements
- Outstanding customer service skills
- 2+ years of call center or high-volume customer service experience
- Previous retention, save desk, subscription, or customer support experience
- Sales experience including:
- Inside sales
- Upselling
- Cross-selling
- Consultative sales
- Revenue-generating customer support
- Proven ability to influence customer decisions and recommend value-based solutions
- High school diploma or equivalent
Sales Customer Service