The Customer Service & Returns Specialist provides essential support through phone, email, and chat, handling pre-sales, billing, returns, product inquiries, and website guidance. They act as the customer's advocate by resolving issues promptly and delivering outstanding service.
As a team member, responsibilities include processing daily eCommerce returns, addressing customer complaints, assisting with orders and website registration, coordinating with store locations and couriers, and collaborating with the eStore team to meet goals.
Requirements include excellent customer service skills, familiarity with eCommerce practices, proficiency in Microsoft Office and IT troubleshooting, and strong communication abilities. The role involves physical demands such as standing, lifting, and repetitive movements.
Compensation ranges from $17.00 to $19.00/hour, with benefits like employee discounts, health plans, paid time off, 401(k), parental leave, community programs, wellness incentives, and training opportunities.