Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Identify Issues, Organizational Skills, Problem Solving Skills, Product Management, Record Keeping, Reseller Channel, Returns Processing, Time Management, eCommerce
GotWorx Staffing is hiring on behalf of a rapidly growing eCommerce company in the consumer products space.
This role is perfect for someone who enjoys a mix of customer interaction and behind-the-scenes operations. You’ll help ensure a smooth customer experience while managing product returns and order-related inquiries.
If you’re organized, detail-oriented, and comfortable working in a fast-paced environment — this is a great opportunity to grow with a stable, expanding company.
What You’ll Do
- Process incoming product returns and accurately enter data into internal systems
- Review returned items and document condition (damaged, used, resellable, etc.)
- Communicate with customers via email, phone, and chat to resolve order issues
- Provide timely and professional support to ensure a positive customer experience
- Assist with order-related inquiries, refunds, and basic troubleshooting
- Maintain accurate records and follow internal procedures
Bonus if you have experience in eCommerce, retail, or consumer products
Compensation & Schedule
- $20–$22/hour (based on experience)
- Monday–Friday schedule (no weekends )
- Consistent daytime hours