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Customer Service & Retention Specialist

Smithereen Pest Management

  • New Lenox, Illinois
  • Today

    Highlights

    Smithereen Pest Management is looking for a Customer Service & Retention Specialist to assist with customer retention, scheduling, and daily administrative support. We’re a family-owned company entering our second century of service, guided by our core values of leadership, honesty, respect, success, and passion.

    Numbers & Facts

    LocationNew Lenox, Illinois
    Websitehttps://www.smithereen.com

    Description

    Join a Trusted Company with Over a Century of Excellence

    Since 1888, Smithereen Pest Management has been a trusted leader in pest control—and an amazing place to build a career. We’re a family-owned company entering our second century of service, guided by our core values of leadership, honesty, respect, success, and passion.

    At Smithereen, you’re not just an employee—you’re part of a legacy built on community, innovation, and teamwork.

    Why You’ll Love Working Here

    We believe in taking care of our people—both at work and beyond.

     

    Smithereen Pest Management is looking for a Customer Service & Retention Specialist to assist with customer retention, scheduling, and daily administrative support.

    Responsibilities

    • Contact customers requesting cancellation and work to retain their business.
    • Address customer concerns and document retention efforts.
    • Complete customer call-aheads and establish standing service days/times when possible.
    • Assist with inbound calls, scheduling, and rescheduling.
    • Contact customers regarding schedule changes or technician call-offs.
    • Follow up on work orders and third-party customer portals.
    • Maintain accurate customer and scheduling information.
    • Communicate professionally with customers and branch teams.

    Qualifications

    • Fluent in English and Spanish required.
    • Strong customer service and communication skills.
    • Organized with excellent follow-up and attention to detail.
    • Comfortable with inbound and outbound customer calls.
    • Able to manage multiple priorities in a fast-paced environment.
    • Customer service, scheduling, or administrative experience preferred.

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