| Location | Strongsville, OH |
16210
Customer Service Representative
Strongsville, USA
Posted on 13 October 2026
Site Strongsville, USA
Overview
A short summary of the vacancy.
This position will be responsible for managing the day-to-day activities of Key Accounts that are in the Automotive, Electronics, Appliance and Medical markets. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor-managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a matter that reflects positively on the company.
Job Highlights
This position will be responsible for managing the day-to-day activities of Key Accounts that are in the Automotive, Electronics, Appliance and Medical markets. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor-managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a matter that reflects positively on the company.
Location
17700 Foltz Industrial Pkwy, Strongsville, Ohio 44149, United States
Job Summary & Requirements
Duties/Responsibilities:
Support all aspects of service to the customer.
Receive and process Purchase/Sales Orders and customer forecasts
Day to day ownership of the Customer VMI (Vendor Managed Inventory) System and Customer on time delivery ratings
Point person for all customer account communication to the internal commercial, supply chain and logistics departments
Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics
Work with Division Commercial Sales team and quoting team
Initiate and implement initiatives which improve customer service and responsiveness
Other duties as assigned
Required Skills/Abilities:
Ability to provide professionalism, patience and a people-first attitude.
Knowledge of Customer Supplier Portals or other Electronic Data Interchange methods with an understanding of customer/ supplier Cum's, ASN, Forecast data, etc. is preferred
Ability to multi-task and drive actions to completion under strict deadlines.
Demonstrate clear written and verbal communication skills.
Above Average Excel skills and the ability to analyze data
Experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
Strong self-starter who can articulate effectively to management and peers to bring about effective change
Working conditions include a normal office environment with interaction with the shop floor. (both Union and Non Union environments)
Education and Experience:
Ideally - Bachelor's Degree with a minimum of 2 years Customer Service experience in a manufacturing environment preferred.
We will consider an Associate's degree and a minimum of 3 years of Customer Service experience or a minimum of 5 years of supply chain experience in lieu of a degree
Physical Requirements: