Customer Service Representatives

Announcement

Details

Open Date 09/04/2026 Requisition Number PRN46136B Job Title Customer Service Representatives Working Title Customer Service Representatives Career Progression Track S00 Track Level S2 - Intermediate FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Monday - Friday, 8 AM - 4 PM with some flexibility.

HYBRID WORK OPPORTUNITY: Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of in person and remote work.

VP Area Academic Affairs Department 02198 - Finance & Ops Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 19.00 Close Date 10/12/2026 Priority Review Date (Note - Posting may close at any time) 09/28/2026 Job Summary

Customer Service Representatives

This position provides outstanding customer service and administrative support to all programs (and their students!) at Continuing Education, University Connected Learning at the University of Utah. We are constantly adapting to the needs of an expanding and diverse student population and are seeking candidates looking for opportunities for growth and creativity to meet these needs.

The value of being an employee at the University of Utah goes far beyond your base salary, so we

encourage you to carefully consider and compare our total package offer. This package includes a variety of excellent employee benefits, including health care coverage, retirement plans, and paid leave time and holidays, as well as other valuable benefits, services, and programs such as tuition reduction. One example is the U's retirement benefits which amount to a 14.2% contribution in addition to your annual salary.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Customer Service Representative, II

• Assist internal and external customers via phone, email, and in-person with questions about enrollments,
• payments, refunds and general class information: 35%
• Prepare and reconcile daily, weekly, and quarterly auditing reports on enrollments and payments: 15%
• Receive and post student and departmental payments: 15%
• Attend meetings to embed with programs, receive training, and stay updated on University issues: 5%
• Perform data entry related to enrolling, dropping and transferring students in noncredit classes: 20%
• Miscellaneous administrative tasks as assigned: 10%

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Customer Service Representative, I: Requires little to no related experience.

Customer Service Representative, II: Requires at least 1 year of related experience.

Preferences

Strong attention to detail; ability to respect confidentiality of sensitive records and maintain professionalism and neutrality; interest in performing and optimizing support functions within larger organizations.

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • What is your highest level of completed education?

• None

• High School Diploma or Equivalent

• Associate Degree

• Bachelor's Degree

• Master's Degree

• Doctorate Degree

• • How many years of related work experience do you have?

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more, but less than 8 years

• 8 years or more, but less than 10 years

• 10 years or more, but less than 12 years

• 12 years or more, but less than 14 years

• 14 years or more

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents