Highlights
Specific Duties: Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns. Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries.
Numbers & Facts
| Location | Youngstown, OH |
| Industry | Staffing/Employment Agencies |
| Salary | $17 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1968 |
| Website | https://www.tailoredmanagement.com/ |
Description
Title: Customer Service Specialist
Location: Central One Optical, 6981 Southern Blvd, Youngstown, OH 44512
Compensation: $17/hr on W2
Schedule: 8 am to 5 pm Monday Friday
Contract Length: 6 months of contract (Potential for Extension or Conversion)
Start date: ASAP
GENERAL FUNCTION:
As a Customer Service Specialist for Central One Optical, your mission will be to act as a representative of our company to provide top-quality service to our customers.
JOB DESCRIPTION:
Location: Central One Optical, 6981 Southern Blvd, Youngstown, OH 44512
Compensation: $17/hr on W2
Schedule: 8 am to 5 pm Monday Friday
Contract Length: 6 months of contract (Potential for Extension or Conversion)
Start date: ASAP
GENERAL FUNCTION:
As a Customer Service Specialist for Central One Optical, your mission will be to act as a representative of our company to provide top-quality service to our customers.
JOB DESCRIPTION:
- Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong knowledge of our product portfolio and procedures
- Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
- Effectively communicate additional promotions and services we offer.
- Process customer orders in a courteous, efficient, timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders, including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
- Regularly attend and participate in team meetings.
- Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
- Other duties as assigned by Manager. Specific Duties:
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
- Communicate with customers through various channels (Phone, email, chat)
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction
About Company
CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES
Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.