Customer Service Representative

Pay Range: $12.00hr - $17.00hr

Job Overview:

The candidate will follow established processes and systems to ensure customer care standards are met or exceeded during every contact. This role involves delivering high-quality customer service through phone, email, and chat, processing customer orders, resolving complaints, and supporting client inquiries.

Primary Responsibilities:

• Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Develop a strong knowledge of the product portfolio and procedures.
• Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
• Effectively communicate additional promotions and services offered.
• Process customer orders in a courteous, efficient, and timely manner with minimal errors.
• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
• Communicate effectively with leaders, including the Customer Service Supervisor and Manager, by updating them regularly to guarantee customer expectations are met and any issues are addressed in a timely manner.
• Regularly attend and participate in team meetings.
• Participate in ongoing training and development to improve the knowledge and skills required to better serve customers.
• Perform other duties as assigned by the Manager.

Specific Duties:

• Provide quality customer service by answering incoming customer calls, entering orders, and responding to customer questions and concerns.
• Communicate with customers through various channels including phone, email, and chat.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with customer service policies.
• Identify customer questions, complaints, and concerns, and respectfully provide sufficient answers and solutions.
• Redirect customers to appropriate departments and teams when necessary and follow up on complaint or question status to ensure resolution.
• Collaborate with team members and other company departments to ensure overall customer and product satisfaction.