Highlights
Specific Duties: " Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns. " Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries.
Numbers & Facts
| Location | Youngstown, OH |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | http://www.avaconsulting.com |
Description
PRIMARY RESPONSIBILITIES:
" Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
" Maintain a positive, empathetic, and professional attitude toward customers at all times.
" Develop a strong knowledge of our product portfolio and procedures
" Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
" Effectively communicate additional promotions and services we offer.
" Process customer orders in a courteous, efficient, timely manner with minimal errors.
" Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
" Communicate effectively with leaders, including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
" Regularly attend and participate in team meetings.
" Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
" Other duties as assigned by Manager. Specific Duties:
" Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
" Communicate with customers through various channels (Phone, email, chat)
" Effectively communicate additional promotions and services we offer.
" Engage with clients in a friendly and professional manner while actively listening to their concerns
" Offer support and solutions to customers in accordance with the company's customer service policies
" Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
" Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
" Collaborate with team members and other company departments to ensure overall customer and product satisfaction
" Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
" Maintain a positive, empathetic, and professional attitude toward customers at all times.
" Develop a strong knowledge of our product portfolio and procedures
" Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
" Effectively communicate additional promotions and services we offer.
" Process customer orders in a courteous, efficient, timely manner with minimal errors.
" Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
" Communicate effectively with leaders, including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
" Regularly attend and participate in team meetings.
" Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
" Other duties as assigned by Manager. Specific Duties:
" Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
" Communicate with customers through various channels (Phone, email, chat)
" Effectively communicate additional promotions and services we offer.
" Engage with clients in a friendly and professional manner while actively listening to their concerns
" Offer support and solutions to customers in accordance with the company's customer service policies
" Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
" Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
" Collaborate with team members and other company departments to ensure overall customer and product satisfaction
About Company
AVA Consulting provides the Best Talent to our clients. Our differentiators include: Strong Management team: helping to improve efficiencies. Deep Expertise: truly professional in their approach/delivery. Proven Track Record: worked with organizations of all sizes. Superior Execution: effective processes and well-trained staff. Long term Fulfilling Partnerships: is what we strive for Programs that fit your needs: with a total flexible approach.