Customer Service Representative, Work from Home

• Ensure customer satisfaction and provide professional support.
• Communicate and coordinating with colleagues as necessary.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Requirements

• At least 18 years of age
• Aptitude to multi-task and adjust quickly to change in a busy financial service center
• Familiarity with CRM systems and practices
• Previous contact center experience
• High school diploma or equivalent
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• 2 years of recent financial experience
• Ability to contribute in a fast paced, team-oriented environment

Benefits

• 401(k)
• Referral program
• Employee discount
• Paid time off
• Health insurance
• Flexible schedule
• Dental insurance
• Vision insurance