Highlights
In this role, you'll manage incoming calls with professionalism, assist callers with their needs, route calls efficiently, and process payments securely. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Numbers & Facts
| Location | Winston-Salem, NC |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1997 |
| Website | https://www.novanthealth.org/ |
Description
What We Offer
Customer Service Representative
Remote
Monday - Friday
9-6PM
What You'll Do
As a customer service representative, you'll serve as the first point of contact for our customers. In this role, you'll manage incoming calls with professionalism, assist callers with their needs, route calls efficiently, and process payments securely.
What We're Looking For
Key Responsibilities:
Answer high-volume incoming calls promptly and courteously.
Direct calls to the appropriate departments or team members.
Process payments over the phone with accuracy and attention to security.
Deliver excellent customer service while effectively managing multiple calls.
Other duties as assigned
Education: High school or GED, required.
Experience: Minimum two years of experience in patient/customer service, required. Minimum two years of healthcare/medical office experience, preferred.
Additional Skills: Bilingual.
Additional Skills/Requirements (preferred):
- Analytical and problem-solving skills
- Strong organizational skills with the ability to multi-task and follow through on outstanding issues
- Strong computer skills with knowledge of MS Word, MS Excel, Outlook, and MS Teams.
- Excellent interpersonal skills with the ability to communicate effectively both orally and in writing. Speak clearly and concisely with a pleasant telephone voice, while navigating a computer.
- Ability to work well with others - strong teamwork skills
- Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient.
- Demonstrated ability to work well with customers and deliver excellent customer service.
- Ability to control and manage a phone call
- Bi-lingual preferred
- Knowledge of Novant Health billing
Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
174627
About Company
We are an integrated system of physician practices, hospitals, outpatient centers, and more – each element committed to delivering a remarkable healthcare experience for you and your family. With world-class technology, personal connections, and care that’s easier to access and understand, Novant Health is with you every step of the way on your journey to health and wellness.