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Customer Service Representative

Quaker Chemical Corp

  • Pennsylvania, PA
  • 2 days ago

    Highlights

    Job Description Job Description Review process and follow up on orders and inquiries by telephone fax internet EDI and correspondence from customers and Technical Sales Representatives. Proactively review open order reports and information providing documentation as requested to customers manufacturing plants or sales.

    Numbers & Facts

    LocationPennsylvania, PA
    IndustryChemicals/Petro-Chemicals
    Company Size1,500 to 1,999 employees
    Year Founded1918
    Websitehttps://www.quakerchem.com/

    Description

    Job Description Job Description Review process and follow up on orders and inquiries by telephone fax internet EDI and correspondence from customers and Technical Sales Representatives. Maintain established performance metrics for order accuracy volume of entries phone volume and error rate. Responsible for timely customer communications including but not limited to pricing information order confirmation and shipping status. Proactively review open order reports and information providing documentation as requested to customers manufacturing plants or sales. Process and monitor Return Authorizations obtain required approvals for changes to customer-specific information and special accommodations. Own manage maintain and update customer data and files. Other job responsibilities and requirements that may be assigned.

    About Company

    As a global employer, Quaker Chemical and it's subsidiaries has developed a unique culture that encourages high involvement and active collaboration at all levels. We are committed to creating a work environment which values and leverages diverse backgrounds, experiences, and cultures.

    Quaker supports career growth, placing strong emphasis on personal and professional development. Individuals who are prepared to drive their own advancement will find challenges in various assignments, on-the-job training, formal and informal development and structured educational opportunities. Advancement in Quaker is based on individual performance, business needs and individual interest and capabilities. We seek to hire those who share our values, and want to expand and apply their talents to make a difference. We offer a competitive compensation and benefits program, and much more!

     

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