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Customer Service Representative

trak group

  • Wilder, KY
  • 1 day ago

    Highlights

    The Customer Service Representative will work closely with customers and internal Sales, Engineering, Product Development, and Manufacturing teams to ensure orders are processed accurately, delivery expectations are met, and customer concerns are resolved quickly. Trak group is partnering with a growing industrial client seeking a Customer Service Representative to serve as a primary point of contact for customers while supporting order processing, sales activities, and relationship development.

    Numbers & Facts

    LocationWilder, KY
    IndustryStaffing/Employment Agencies
    Company Size500 to 999 employees
    Year Founded1972
    Websitehttp://www.trakcincy.com/

    Description


    Customer Service Representative

    Setting/Hours: 100% In-Office | 8-5

    Join trak group in partnering with a growing client in Wilder, Kentucky that’s expanding its Shared Services team. 
    Website Summary
    Trak group is partnering with a growing industrial client seeking a Customer Service Representative to serve as a primary point of contact for customers while supporting order processing, sales activities, and relationship development. This entry-level opportunity is ideal for someone with strong customer service and communication skills who is interested in developing a career in inside sales.

    The Customer Service Representative will work closely with customers and internal Sales, Engineering, Product Development, and Manufacturing teams to ensure orders are processed accurately, delivery expectations are met, and customer concerns are resolved quickly.
    Responsibilities

    • Serve as a primary point of contact for customers through phone, email, and website inquiries.

    • Accurately enter and process customer orders and communicate requirements to appropriate internal teams.

    • Provide first-level resolution for customer questions, concerns, and order issues.

    • Understand customer needs and recommend appropriate product solutions.

    • Build and maintain strong relationships with existing and prospective customers.

    • Support individual and team sales goals through proactive customer engagement.

    • Partner with Inside and Field Sales teams to identify purchasing patterns and potential sales opportunities.

    • Provide sales teams with customer information and insights that can help strengthen relationships and grow accounts.

    • Coordinate with internal departments regarding product availability, scheduling, shipping, and delivery requirements.

    • Track and expedite late orders to ensure customer expectations are met.

    • Maintain accurate quote logs, product sales information, customer records, and tracking spreadsheets.

    • Analyze customer accounts and make necessary corrections or updates.

    • Track sales campaigns and assist with performance reporting.

    • Provide follow-up communication to customers and prospective customers.

    • Serve as a first responder for incoming calls and route inquiries appropriately.

    • Provide management with regular updates on customer and sales activities.

    • Support company safety policies and recommend opportunities to improve workplace safety.
    Must-Haves

    • High school diploma or GED required.

    • Strong customer service skills with a professional and customer-focused approach.

    • Comfortable managing a high volume of calls, emails, and customer requests.

    • Strong verbal and written communication skills.

    • Ability to build relationships and identify customer needs.

    • Strong organization and attention to detail.

    • Ability to manage multiple changing priorities and deadlines in a fast-paced environment.

    • Strong problem-solving skills and ability to resolve customer concerns professionally.

    • Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

    • Ability to learn and effectively utilize a CRM system to manage customer relationships and sales activity.

    • Ability to collaborate with Sales, Engineering, Manufacturing, and other internal teams.

    • Interest in developing product knowledge and growing into a sales-focused position.
    Preferred

    • Some college education.

    • Previous customer service, order processing, or sales support experience.

    • General sales or business development experience.

    • CRM experience.

    • Experience working with industrial or technical products.

    • Previous experience supporting Inside or Field Sales teams.

    • Interest in advancing into an Inside Sales role.

    If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

    About Company

    trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

    trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

    Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

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