This job is posted on behalf of Butler Recruitment Group by Top Echelon.
Customer Service Representative
Location: Wichita, KS (On-site)
Salary: $18 - $23 per hour, depending on experience
Type: Full-Time
Industry: Building Materials Manufacturing
About Us
We manufacture industry-leading, professional-grade water repellents and anti-graffiti coatings used by contractors nationwide. Our products protect and preserve commercial buildings, infrastructure, and masonry projects across the country. We are looking for a dedicated, consultative Customer Service Representative to be the voice of our brand and a trusted partner to our clients!
The Role
Forget the massive call center scripts. In this role, you will build authentic relationships with B2B contractors and project managers. You’ll act as a product advisor—answering technical questions, troubleshooting challenges, and guiding clients to the exact sealant they need for their specific masonry and concrete projects. (Note: This role is focused purely on customer success; no inventory management required).
What You’ll Do
- Be the Go-To Resource: Field inbound calls and emails from B2B clients, providing expert guidance on product specs and application methods.
- Solve Complex Problems: Partner with contractors to help them navigate unique project requirements, environmental challenges, and tight deadlines.
- Drive Seamless Operations: Process orders accurately and efficiently, ensuring our customers get what they need, when they need it.
- Master the Craft: Dive deep into our product lines through ongoing training to become an in-house expert on waterproofing and anti-graffiti solutions.
What We’re Looking For
- Experience: 1–3 years in customer service, account management, or inside sales (B2B, construction, or building materials background is highly preferred).
- Sharp Communication: Exceptional active listening and communication skills to build long-term rapport and explain technical concepts clearly.
- Problem-Solver Mindset: A proactive, patient approach to finding solutions and helping clients succeed.
- Adaptable Learner: A strong willingness to learn technical product knowledge in a specialized industry.
- Bonus: Bilingual (English/Spanish) is highly valued and a major plus!
Why Join Us?
- Say goodbye to scripted, high-turnover call centers.
- Build a career as a respected product expert in a specialized, high-demand industry.
- Work in a team-oriented environment where your relationships with clients truly matter.