This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13549193
- Responsibilities
- Respond to customer inquiries via phone, email, and in-person,
providing accurate and timely information.
- Coordinate with internal departments to resolve customer issues
and ensure timely delivery of services; ensuring adequate
communication is carried out between departments to meet
customer expectation.
- Verify customer purchase orders against internal work order to
ensure that the company can comply with process requirements.
- Provide updates to customers on the status of their orders
within allotted time frame.
- Handle customer complaints and escalate issues as necessary to
ensure customer satisfaction.
- Responsible for daily report of customer orders currently
on-site to review scheduled expected completion dates against
current order status for timely completion of orders.
- Take necessary actions to resolve issues resulting in orders
being placed on hold or causing orders to exceed defined lead
times.
- Other duties as assigned.
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- Qualifications
- High school diploma or equivalent; a bachelor's degree in
business or a related field is preferred.
- Proven experience in a customer service role, preferably in the
aerospace or manufacturing industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple
tasks simultaneously.
Export Compliance Requirement
This position requires access to EAR or ITAR controlled technologies.
Applicants are required to be eligible for employment under U.S. export
control laws and must meet the requirement of being a U.S. Citizen.
ReasonableAccommodations Statement
To accomplish this job successfully, an individual must be able to
perform, with or without reasonable accommodation, each essential
function satisfactorily. Reasonable accommodations may be made to help
enable qualified individuals with disabilities to perform the essential
functions.