About Us:
We are a trusted provider of residential plumbing, electrical, and HVAC services, committed to delivering exceptional customer experiences and high-quality workmanship. Our team is growing, and we’re looking for a Full-Time Customer Service Representative who thrives in a fast-paced, customer-focused environment.
Position Summary:
The Customer Service Representative (CSR) is the first point of contact for our customers. This role is responsible for answering incoming service calls, scheduling appointments, and ensuring every customer receives a professional, friendly, and efficient experience from start to finish. The ideal candidate is a great team player, detail-oriented, empathetic, and enjoys helping customers solve problems in their homes.
Key Responsibilities:
- Answer incoming phone calls promptly and professionally.
- Listen carefully to customer needs and schedule appropriate service appointments.
- Provide information about our plumbing, electrical, and HVAC services.
- Communicate clearly and effectively with customers, technicians, co-workers, and management.
- Maintain accurate records in the customer management system, ServiceTitan.
- Make outbound calls to confirm appointments and schedule service.
- Follow up with customers after service to ensure satisfaction and gather feedback.
- Handle customer concerns with patience and professionalism, escalating as needed.
- Support the team with administrative tasks such as data entry, invoice review, and follow-up calls.
- Contribute to a positive and supportive office environment focused on teamwork and customer care.
Qualifications:
- Previous customer service experience; home services or dispatch experience preferred.
- Strong communication and active listening skills.
- Ability to multitask and stay organized in a busy environment.
- Comfortable using dispatch or CRM software and Microsoft Office Suite.
- Positive, professional attitude with a focus on customer satisfaction.
- Reliable and punctual with a strong work ethic.
- Availability to work a full-time, 40-hour schedule Monday through Friday.
Preferred Experience:
- Experience in residential service industries such as plumbing, electrical, or HVAC.
- Familiarity with ServiceTitan or similar scheduling software.
- Basic understanding of residential home service terminology.
What We Offer:
- Company-paid health, dental, and vision insurance—no premium cost to the employee!
- Company-paid short-term disability and life insurance.
- 401(k) retirement plan with company contributions.
- Consistent full-time schedule: 40 hours per week, Monday–Friday.
Join our team and become the voice of our company—helping customers solve problems, one call at a time!