Highlights
Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
Numbers & Facts
| Location | Waterloo, IA |
| Industry | Staffing/Employment Agencies |
| Salary | $18–$20 Per Hour |
| Company Size | 50 to 99 employees |
| Year Founded | 2002 |
| Website | https://www.gablessearch.com/ |
Description
Job Title: Customer Service Representative
Location: Waterloo, IA
Salary: $18-20/hour
Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.
Job Duties & Responsibilities of the Customer Service Representative:
- Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
- Gather information for new business and renewal applications.
- Prepare applications for submission to selected markets.
- Process and follow up on insurance coverage change endorsements.
- Initiate and monitor renewal processes.
- Document all relevant contacts and developments to customer accounts on the Agency Management System.
- Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
- Perform any other duty relevant to agency functions as needed.
Education & Experience Requirements of Customer Service Representative:
· 2+ years of Customer Service experience.
· Must have strong organizational skills.
· Must be a motivated professional who is able and willing to provide excellent customer service.
· Must have a strong attention to detail.
· Must have computer skills, including Windows, Outlook, Word, and Excel.
About Company
Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002. Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
At Gables Search Group, we connect exceptional professionals with outstanding organizations. Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.
Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.