Customer Service Representative

Pay Rate: $20 per hour

Summary:

• Start Date: 9/28/2026
• Location: Warwick, RI
• Work Mode: Full-time Virtual Position
• Flexible to work specific shifts during hours of operation between 8:00am – 8:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need

Responsibilities:

• Handle inbound customer service inquiries via telephone and/or email and resolve complex customer issues.
• Leverage effective listening skills, attention to detail, and intellectual curiosity to ensure exceptional customer experiences.
• Deliver solutions that meet customer needs and exceed expectations.
• Provide customer service for Accident & Health services, including Critical Illness, Hospital Indemnity, & Group Accident policies.
• Offer assistance during company enrollment periods and handle questions regarding Billing, Claims, and Plan Information.
• Respond to customer requests via telephone or email, providing excellent service to customers with insurance or financial service products.
• Research requests regarding product aspects, policy provisions, claim status, and basic procedures.
• Efficiently process transactions and refer requests for policy modifications to appropriate areas, tracking responses to ensure completion.
• Enhance and strengthen customer relationships using strong communication, listening skills, and empathy.
• Support special product and/or service campaigns as needed.
• Access and navigate multiple electronic systems to provide complete and integrated responses to customer inquiries.
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements:

• Minimum of 2 years of customer service experience.
• High School diploma or GED.

Preferred Skills:

• Some college experience, trade, or professional certification.
• Insurance or Financial Services industry experience or product-specific experience.
• Prior Call Center experience is highly preferred.
• Demonstrated ability to learn quickly and continuously develop functional knowledge.
• Strong computer/keyboard skills, solid math, analytical, and problem-solving skills.
• Superb listening skills and professional oral & written communication skills.