Customer Service Representative

Pay Rate: $20 per hour

• Start Date: 9/28/2026
• Location: Warwick, RI
• Work Mode: Full-time virtual position
• Flexible to work specific shifts during hours of operation between 8:00am – 8:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need

Responsibilities:

• Handle inbound customer service inquiries via the telephone and/or email and resolve complex customer issues.
• Leverage effective listening skills, attention to detail, strong intellectual curiosity, and a desire to make a difference to ensure each customer experience is exceptional.
• Deliver a service experience that exceeds expectations and makes it easy for customers to do business with the company.
• Provide assistance during company’s enrollment period, as well as field questions regarding Billing, Claims, and Plan Information for existing plans.
• Respond to customer requests via telephone or email, providing excellent service for insurance or other financial service products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas, tracking responses to ensure completion.
• Enhance and strengthen the relationship between the customer and the company using strong communication skills, keen listening skills, and empathy.
• Support special product and/or service campaigns as needed, or if solicited by the customer.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements:

• Minimum 2 years of customer service experience.
• High School diploma or GED.

Preferred Skills:

• Some college experience, trade, or professional certification.
• Insurance or Financial Services industry experience or product-specific experience.
• Prior Call Center experience is highly preferred.
• A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
• Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style.