Customer Service Representative

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated.

Client Overview:
Our client, a leader in the automotive industry, is seeking a Customer Service Representative to join their team. They boast a great company culture, bonus eligibility, and weekly pay!

Salary/Hourly Rate:
$20/hr

Position Overview:
The Customer Service Representative will answer inbound calls from customers, troubleshoot concerns, and escalate to the appropriate parties. The hours will fluctuate, totaling a 40-hour work week. Candidates must be able to work on Saturdays.

Responsibilities of the Customer Service Representative:

• The Customer Service Representative will manage inbound and outbound calls from customers regarding their vehicles.
• Transfer calls to appropriate parties, set appointments, and maintain follow-ups.
• Assist walk-in customers as needed.
• Update the CRM system with proper customer documentation.

Required Experience/Skills for the Customer Service Representative:

• Candidates must have at least 1 year of Customer Service experience.
• Experience working in a fast-paced environment, such as retail or food service.
• Ability to de-escalate upset customers and maintain customer satisfaction.

Preferred Experience/Skills for the Customer Service Representative:

• Bilingual in Spanish is a plus.

Education Requirements:

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 410966