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Customer Service Representative
- Location: Waltham, Massachusetts 02451
- Employment type: W-2 Hourly
- Work model: Hybrid
- Posted Yesterday
- Job ID: JPC - 211998
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Job Description
Customer Service Specialist (Contract)
Waltham, MA | Monday-Friday, 8:00am-4:30pm | Contract through 12/31/2026
About the Role
Join our high-performing team as a Customer Service Specialist, where you'll play a vital part in delivering exceptional support to both internal and external customers. This contract opportunity offers hands-on experience in a fast-paced, collaborative environment, making a real impact on the customer journey within a leading organization.
Responsibilities
- Deliver outstanding customer service by efficiently processing transactions in line with company guidelines and customer specifications.
- Maintain and update customer account information using Salesforce, ERP, and related applications.
- Proactively communicate order status, delivery updates, and invoicing details to customers and business development managers.
- Collaborate with cross-functional teams to resolve customer inquiries, complaints, and order delays quickly and effectively.
- Monitor and respond to customer feedback, ensuring any issues are addressed and detailed reports are provided.
- Manage inbound customer calls, voicemails, and direct inquiries to the appropriate teams.
- Identify and recommend process improvements for greater efficiency and customer satisfaction.
Required Skills and Experience
- Minimum 2 years' proven success in a customer service role.
- Proficiency in Microsoft Office and Salesforce.
- Strong verbal and written communication skills in English.
- Excellent organization and multitasking abilities.
- Bachelor's degree or equivalent experience.
Preferred Skills
- Experience within the Life Sciences industry.
- Familiarity with ERP systems.
Benefits
- Voluntary overtime available.
- Gain valuable experience with industry-leading CRM and ERP tools.
- Work in a supportive, team-oriented atmosphere committed to continuous improvement.
- Opportunity to contribute to a dynamic company focused on performance and customer loyalty.
How to Apply
Ready to make a difference? Submit your resume for immediate consideration-our hiring manager is actively reviewing applications and extending offers.
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Job details
Job ID JPC - 211998
Location Waltham, Massachusetts, United States
Work Model Hybrid
Employment Type W-2 Hourly
Job Type Contract
Experience 2-5 years
Industry Healthcare - Health Services
Pay Rate $30 - $33.50 (Hourly)
Posted October 28, 2026
Skills Customer Service and Sales Force
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