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Customer Service Representative

Pro Resources Staffing Services

  • Wakarusa, IN
  • 30+ days ago
  • $18 Per Hour

Numbers & Facts

LocationWakarusa, IN

Description

Customer Service
Pay: 18.00/hr
Hours: 8am – 5pm Monday – Friday
Location: Wakarusa
 
This position acts as liaison between us and our customers. As well as, entering customer data and new orders into computer system.
 
Duties:
 
  • Compute Price and any appropriate quotes based on current rates.
  • Handle Customer inquiries in a timely fashion
  • Verify customer information at the time of order entry for accuracy. Receive updates from all internal staff regarding changes to both Customers and Dealers to make Tiny Term Changes.
  • Process all online order submissions.
  • Inform customer of shipping dates as requested, as well as any potential delays.
  • Operate as a liaison between not only external customers but all internal staff as well.
  • Cross Trained to fill in for any member of customer service as needed.
  • Complete reports to Customers daily that require ETA notifications outside of our normal Tiny Term notification process.
  • Plans, organizes, prioritizes, schedules, and reviews load boards for completion of customer expectation. Communicate with staff to coordinate loads while in sync with customer expectations.
  • Respond courteously with customer inquiries, complaints and general feedback and ensure that they reach the pertinent Staff member for proper action.
 
  • Handle incoming calls or inquiries from prospective/existing customers or clients.
  • Provide customer additional information and/or explain services via email, telephone and written correspondence.
  • Shuttle Crew notification of what units and in what order to pick up during the day.
  • Other tasks as assigned by management.
 
Qualifications:
Great Phone skills
MS Office
High School Diploma
Ability to work under stress and handle multiple demands simultaneously.
Ability to effectively communicate on the telephone.


 
#Goshen
 
 

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