CITY OF KILLEEN POSITION DESCRIPTION
Customer Service Representative
Represents the City of Killeen through daily customer service contact with the general public regarding City utilities.
The employee will have the responsibility of:
- Collecting utility payments through the drop box, lobby and drive thru, while always maintaining proper use of internal cash controls.
- Collecting utility payments, includes payments in all forms (cash, check, money order and credit card)
- Reviewing lease, closing documents, or proof of ownership and verifies that documents are valid; and be able to identify indications of alterations and fraud. Working closely with property managers and property owners to determine validity of suspect documents
- Researching addresses with illegal water consumption and provide documentation to Supervisor to calculate charges for appropriate responsible party
- Determining eligibility for extensions and payment plans and enters appropriate information into billing system to prevent disconnection
- Issuing work orders to deliver solid waste containers and provide collection information to customers
- Working with outside agencies that assist Military customers in setting up utility accounts prior to relocation to the city
- Receiving requests for termination of service
- Receiving requests for meter checks and instructs customers on how to read water meters
- Working with realtors and property managers in establishing temporary accounts
- Balancing payment stubs to all cashier ledger updates
As an employee with the city of Killeen some benefits are:
- Health insurance from Blue Cross Blue Shield of TX
- Dental and Vision insurance
- Life insurance
- Retirement through TMRS (Optional 4579(b) Accounts)
- Paid Vacation and Sick Leave
- 13 paid holidays
- Wellness Events & Free Gym Membership
Required Minimum Qualifications
Education and Experience:
- Graduation from high school or equivalent with specialized course work in general office practices such as typing, filing, accounting, and bookkeeping; and
- Six (6) months of related experience; or
- Any equivalent combination of related education and experience
Special Requirements:
- Must have a valid Texas driver's license within ninety (90) days of hire
- Must have a valid driver's license by date-of-hire
- Must be bondable