Customer Service Representative, Urgent Care Clinic

Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities:

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.

Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.

• Greets and provides assistance to all visitors and patients, promoting a

positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.

• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters

information in the practice management system. Updates patient forms and records as needed.

• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt

amounts.

• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

PARDEE

Other information:

Required

• High school diploma or equivalent required

Preferred

• Minimum of 1 year prior experience in a medical office or health care setting .
• Medical Terminology training or work experience.

03.5255.0045

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: Urgent Care Center Mills River

Work Type: Full Time

Standard Hours Per Week: 36.00

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: PARDMILLSRVR

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.