Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative | Direct Hire

Location: Tucson, AZ

Pay Rate: $45,000.00 - $50,000.00 per year

Shift: 8 AM-5 PM | Monday-Friday

Your Mom Says You're Great with People. Prove Her Right.

Looking for Customer Service Representative jobs in Tucson where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Customer Service Representative - Education Requirements

• High school diploma or GED required.
• Bachelor's degree in Business Administration, Supply Chain Management, Communications, or a related field preferred.
• Equivalent relevant work experience may be considered in place of a degree.

Customer Service Representative - Qualifications + Experience Requirements

• 2+ years of experience in manufacturing, distribution, packaging, or a related B2B environment required.
• Previous customer service or account support experience required.
• Experience with order entry, quoting, inventory coordination, or sales support preferred.
• Ability to perform basic arithmetic, including gross profit calculations.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Strong organizational and prioritization skills with the ability to manage multiple customer needs.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to exercise independent judgment, make decisions, and resolve customer issues.
• Demonstrated initiative and commitment to professional development.
• Reliable and punctual attendance required.

Customer Service Representative - Physical Capabilities

• Ability to sit and work at a computer for extended periods.
• Ability to perform repetitive hand, wrist, and finger movements while using a keyboard and office equipment.
• Ability to communicate frequently by phone, email, and in person.
• Ability to review detailed orders, pricing, inventory, and customer information with accuracy.
• Ability to work in a fast-paced office environment and manage multiple priorities throughout the workday.

Customer Service Representative - Job Duties

• Enter, process, and confirm customer orders accurately and according to established procedures.
• Prepare standard customer quotes and follow up on open opportunities.
• Respond promptly to customer calls and emails while resolving routine inquiries and escalating complex issues.
• Maintain accurate customer records, pricing information, specifications, and digital files.
• Monitor open orders, backorders, inventory levels, and customer min/max requirements to support on-time delivery.
• Communicate inventory or order changes proactively and manage customer expectations.
• Build and maintain customer price lists while monitoring order history and gross profit margins.
• Create accurate product specifications and inventory items within required timelines.
• Coordinate with Sales, Purchasing, Design, Manufacturing, and Shipping to resolve issues and expedite customer orders.
• Manage inbound leads and house accounts by identifying customer needs and recommending appropriate products.
• Support outside sales teams with quotes, sales materials, customer insights, and order follow-up.
• Upsell and cross-sell products based on customer applications and business needs.
• Follow up on open quotes, lost opportunities, and previous customer activity to support revenue growth.
• Partner with Finance to address credit and slow-payment concerns while maintaining positive customer relationships.
• Support the management of slow-moving inventory and material expediting.
• Use independent judgment and problem-solving skills to resolve customer issues in a fast-paced environment.

Direct Hire Perks & Employee Benefits vary by client and are confirmed at the time of offer.

Example offerings may include:

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance options
• 401(k) retirement savings plan
• Paid time off to support work-life balance

"Always keeping in touch. Even when I had a couple jobs to pick from, they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Turn your people skills into a paycheck. Start here.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction.

Successful Customer Service Representative professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships.

This profession is well suited for individuals who enjoy helping customers and supporting organizational success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.