Customer Service Representative

Customer Service Representative Job Duties:

• Process customer orders by phone, email, and fax using a computerized system

• Set up new customer accounts and update existing account information

• Provide price quotes and assist customers with order placement

• Resolve customer issues related to pricing, billing, shipments, credits, and returns (RMA)

• Work with Accounting to address invoice questions and deductions

• Coordinate with Production, Purchasing, Shipping, Quality, Lab, and Engineering to track orders and answer customer questions

• Maintain strong customer and distributor relationships through prompt and professional communication

• Report product complaints to management and help initiate corrective actions

• Ensure compliance with domestic and international trade regulations

• Prepare and process required documentation (invoices, packing slips, export paperwork, Country of Origin forms, etc.)

• Process and manage export orders

• Follow department procedures to meet quality standards
  

Customer Service Representative Job Requirements:

• High School Diploma and 3+ years experience in customer service over the phone
• Must be available to work ASAP until August 2026
• Must be computer literate.
• Must have excellent listening and communication skills and be well organized

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.