Customer Service Representative (Temporary Assignment)

Join a customer-focused team dedicated to delivering exceptional service and creating positive experiences for customers and program participants. In this role, you'll play a key part in ensuring inquiries are resolved efficiently, orders are managed accurately, and participants receive the support they need in a fast-paced and collaborative environment.\n \nHinda Incentives is seeking a Customer Service Representative for a temporary full-time assignment of 90-120 days, who is service-oriented, detail-focused, and passionate about helping customers while delivering a high standard of support.\n \nWhy This Role Matters\n \nCustomer Service Representatives are at the center of the customer experience. In this role, you will serve as a primary point of contact for customers and program participants, helping to resolve inquiries, support order fulfillment, and ensure a seamless experience that strengthens client satisfaction and loyalty.\n \nYour Impact\n \nYou will support customer satisfaction and operational success by providing timely assistance, resolving issues, and coordinating with internal and external partners.\n\n Respond to customer and program participant inquiries by phone and email regarding programs, accounts, and order status\n Collaborate with internal teams to troubleshoot and resolve customer and participant concerns efficiently\n Research inquiries, gather relevant information, and accurately document customer interactions\n Work directly with suppliers and carriers to investigate and resolve order-related issues\n Process returns, issue point refunds, replacements, and customer credits as required\n Support achievement of service and operational goals, including response times, call center performance, and returns processing metrics\n Generate and process order status reports for assigned accounts\n \n\n \nWho Thrives Here\n \nThis role is ideal for individuals who enjoy helping others, solving problems, and working in a customer-focused environment where attention to detail and responsiveness are essential.\n \nYou'll succeed if you bring:\n\n High school diploma or equivalent\n 2+ years of customer service experience, preferably in a call center environment\n Proficiency with Microsoft Office applications, including Word, Excel, and Outlook\n* Strong communication, problem-solving, and multitasking abilities\n \n\n \nWhy Hinda Incentives\n \nAt Hinda Incentives, you'll join a collaborative team that values excellence, innovation, and customer satisfaction. We are committed to supporting our employees through meaningful recognition, growth opportunities, and a workplace culture that encourages success.\n \nDo you have the profile we're looking for? Apply now to join our team!