Customer Service Representative

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Our client, one of the top tech corporations, is seeking several Customer Service Representatives to support a centralized patient scheduling and customer service team in Tempe, AZ. Calls are from patients nationwide who need help scheduling appointments and processing healthcare-related requests.

Tempe, AZ | Fully Onsite

$19 to $20 hour - depending on experience

4 months, with possibility of extension or permanent conversion

Training: 3 weeks, Monday–Friday, 8:00 AM–4:30PM

Schedule: You can choose an 8-hour start between 5:00 AM and 7:30 PM, Monday–Sunday, based on business needs and availability = 40 hours per week!

What you’ll do:

• Answer patient calls and schedule appointments.
• Process communication requests and route tasks appropriately.
• Use multiple computer systems and established procedures.
• Connect patients with the appropriate medical resources.
• Provide professional, compassionate customer service.

What we’re looking for:

• 6+ months of contact center experience OR 1 year of patient-facing experience.
• Basic computer skills and ability to learn multiple systems.
• Strong communication and customer service skills.
• Healthcare experience preferred but not required.
• Flexible availability for onsite shifts, including nights, weekends, and holidays.

This is a great opportunity for someone who is customer obsession, learning fast, problem solving, and collaboration/teamwork. APPLY TODAY!

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.