Customer Service Representative

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Tempe, AZ. This role involves providing exceptional customer support in a fast-paced environment within a company known for its focus on client satisfaction and operational excellence.

Position Overview for the Customer Service Representative:

• Handle inbound and outbound customer inquiries related to products and services.
• Resolve customer complaints by identifying issues, offering solutions, and following up as needed.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments to ensure customer concerns are addressed thoroughly.
• Support the company’s commitment to delivering quality customer service and satisfaction.

Requirements for the Customer Service Representative:

• High school diploma or GED preferred.
• 2 years customer service related experience required.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com