Customer Service Representative

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. Responsible for human resource inbound contact with newly offered job candidates, providing top-tier experience, and resolving complex problems which are preventing candidates from starting their first day of work.

Russell Tobin and Associates/Pride Global is currently seeking several Customer Service Representatives to work at our client's location in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the HR/Tech industry. The position is a 4-month contract with the possibility of extension or conversion. Apply now, for immediate consideration!

Work Location: Tempe, AZ - fully onsite

Pay Rate: $18.00 to $18.30/hourly depending on experience

Duration: Position is a 4 month contract role with a possibility of extension or conversion

Schedule: 40 hours week / 4 x 10 shift

Shift Days:  Sunday - Wednesday or Wednesday - Saturday

Shift Hours: Flexible to work between 5am-6pm AZ Time (will be assigned 4 days with a 10 hour shift)
Nov 2nd daylight savings all shifts shift back 1hr

TRAINING SCHEDULE: Monday through Friday from 8am to 4:30pm AZ Time - 100% attendance in training is mandatory

Our client's Candidate Connection Services Call Center team is looking for talented associates that are eager to support our client's call center helping candidates get hired. Call Center associates are the key experts in getting candidates to their first day with our client, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience.

Responsibilities:

Responsible for human resource inbound contact with newly offered job candidates,  providing top-tier experience, and resolving complex problems which are preventing candidates from starting their first day of work. Perform research and documentation, resolve concerns in a timely manner and follow-up with all candidates as needed.

Minimum Qualifications:

• 1+ year experience with customer service in a call center environment
• Computer proficient
• High school diploma or GED
• Excellent Customer Service skills

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.