Customer Service Representative

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Customer Service Associate (Healthcare)

Location: Tempe, AZ (In-Person)
Pay: $20/hour
Full-Time: 40 hours/week
Contract: 4 months, with possibility of extension or conversion
 

We’re hiring CSR to support one of our clients in Tempe!

In this role, you’ll help patients nationwide by phone with appointment scheduling and other healthcare-related requests. You’ll also process requests, route tasks to the appropriate teams, and help connect patients with the right medical resources.

What you’ll do:

• Assist patients by phone with scheduling and general requests
• Process and route healthcare-related requests
• Follow established procedures, templates, and routing guidelines
• Work with Medical systems
• Help connect patients with the appropriate medical resources

Healthcare experience is preferred, but not required! Strong customer service and communication skills are required.

Training

Monday–Friday | 8:00 AM–4:30 PM

Training attendance is critical. Candidates must be available for the entire 3-week training period without missing scheduled days.

Possible Shifts

Most schedules are Monday–Friday, with start times ranging from 5:00 AM to 8:30 AM.

Later schedules are also available: 11:00 AM–7:30 PM | Sunday–Thursday / 11:00 AM–7:30 PM | Tuesday–Saturday

Important: Shifts are assigned based on business needs, so flexibility with the available schedules is required.

Please apply! 

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.