Customer Service Representative

BOTG LLC

Tampa, FL
Today

$19–$20 Per Hour
Temporary
Contractor
Full-time

Highlights

We are seeking an experienced Customer Service Representative to support customers with questions related to annuities, pensions, account information, payments, and claims. This is an excellent opportunity for someone who enjoys helping customers, handling sensitive information, and explaining complex topics in a clear and professional manner.

Numbers & Facts

Location	Tampa, FL
Job Type	Temporary, Contractor, Full-time
Salary	$19–$20 Per Hour

Description

Customer Service Representative
Location: Tampa, FL
Job Type: 6+ Month Contract
Schedule: Monday–Friday, between 8:00 AM–9:00 PM after the training
Work Arrangement: Hybrid → Remote after training

Make an Impact in Customer Service!
We are seeking an experienced Customer Service Representative to support customers with questions related to annuities, pensions, account information, payments, and claims. This is an excellent opportunity for someone who enjoys helping customers, handling sensitive information, and explaining complex topics in a clear and professional manner.

Job Responsibilities

What You’ll Do
Provide exceptional customer service via phone.
Answer questions regarding accounts, payments, pensions, and annuities.
Process account updates, including direct deposit, address, beneficiary, and notification requests.
Assist customers throughout the claims process.
Navigate multiple systems while handling live customer interactions.
Protect confidential financial information and maintain accuracy.

Qualifications

Training & Work Schedule
5 weeks of onsite instructor-led training + 2 weeks of onsite nesting in Tampa.
After successful training and certification, the role transitions to remote work.
Candidates must have a quiet, secure home office and reliable high-speed internet with an Ethernet connection.
Employees may be required to work onsite periodically based on business or technical needs.
Flexibility to work varying shifts between 8:00 AM and 9:00 PM, Monday–Friday, is required.
Qualifications
High school diploma or equivalent; Associate’s/Bachelor’s degree preferred.
2–3+ years of customer service or call center experience; financial services experience preferred.
1–3+ years of Windows-based computer experience, including Microsoft Office.
Strong communication, multitasking, attention to detail, and problem-solving skills.
Ability to handle confidential financial information professionally.