We are seeking a Customer Service Representative to join our team! You will be responsible for helping patients by providing product and service information and resolving issues.
Responsibilities: - Handle incoming patient inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve patient issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications: - Previous experience in customer service, sales, or other related fields
- Experience with high call volume
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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