Customer Service Representative

Job Title: Customer Service Representative

Location: Houston, TX

Pay: $20-$22 per hour

Benefits:This position is eligible for health, dental, vision, insurance.

Position Summary:

Our client is seeking a detail-oriented Customer Service Representative to support the sales team by managing customer orders, maintaining accurate reporting, and ensuring excellent communication with customers. This role requires strong Excel skills, attention to detail, and the ability to communicate professionally with customers via email.

Key Responsibilities:

• Enter and process customer orders accurately and efficiently.
• Monitor order status and follow up with customers regarding order updates, changes, and confirmations.
• Serve as a primary point of contact for customer inquiries via email.
• Maintain clear, professional written communication with customers.
• Run Excel reports for the sales team to support business operations and decision-making.
• Generate and analyze reports using Excel tools such as VLOOKUPs and Pivot Tables.
• Coordinate internally with sales and operations teams to ensure smooth order processing.
• Maintain organized records of customer communications and order activity.

Required Qualifications:

• Strong Microsoft Excel experience, including:
  • VLOOKUPs
  • Pivot Tables
  • Running and maintaining reports
• Previous customer service experience outside of a call center environment.
• Experience communicating with customers via email in a professional business setting.
• Strong written communication skills with the ability to write clear, complete sentences.
• High attention to detail and organizational skills.

Preferred Qualifications:

• Experience in CPG (Consumer Packaged Goods).
• Experience working with Microsoft Dynamics.
• Experience supporting a sales team or order management process.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.