Customer Service Representative - Subscription Services

Enhance Your Skills! | High Tech Market | Engage in Conversation with Clients

At GSC / Ellison, we’re passionate about providing cutting-edge 3D engineering solutions to customers nationwide. For over 30 years, our team has embraced challenges with a ‘can-do’ attitude, delivering innovative solutions that drive new product development. As we continue to expand, we remain committed to pushing the boundaries of technology while fostering a collaborative and creative workplace.

We’re looking for a dynamic and customer-focused professional to join our (internally referred to Subscription Services) team! This role is perfect for someone who thrives on building relationships and ensuring customers receive top-tier support. You’ll be the primary point of contact for existing clients, managing contract renewals, processing orders, and maintaining long-term partnerships. This is a fantastic opportunity to grow your career in a high-tech industry while making a direct impact on customer satisfaction.

What You’ll Do:

• Engage with customers to strengthen relationships and ensure continued satisfaction
• Manage subscription renewals, contracts, and order processing
• Serve as a key liaison between customers and internal teams
• Develop a strong foundation for career growth in a fast-paced, innovative environment

What We Offer:

• Competitive PTO (holiday, sick, vacation)
• Comprehensive Medical/Dental/Vision/Life insurance
• 401k with company matching
• Career growth opportunities in a high-tech industry

Location: This position requires on-site work at our Germantown, WI office from 8 AM - 5 PM.

If you’re eager to be part of a forward-thinking company where customer relationships and innovation go hand in hand, we’d love to hear from you! Apply today and take the next step in your career with GSC.

Responsibilities:

• Manage customer yearly maintenance contracts and subscription renewals
• Create and closes cases in NetSuite
• Obtain 90% on-time case completion
• Create/process quotes for the sales team
• Keep customers informed through order acknowledgement
• Add, change, and maintain customer records in the CRM system, NetSuite
• Take in-bound customer calls, and directs them to the best possible destination within the organization
• Cross train and provide support within the Customer Care team
• Special projects as needed

In sum, you will need to be able to juggle many competing priorities while maintaining that positive, outgoing attitude that makes you, you! For the right person, this will be energizing and exciting and not stressful and cumbersome.

Qualifications:

• 2+ years of relevant customer service and business experience
• Microsoft Office proficiency (Excel and Word)
• Ability to work with CRM and ERP software (NetSuite and SalesForce, or similar)
• Ability to handle and solve customer issues correctly and timely, while juggling multiple priorities
• Team orientation and collaborative work style
• Outstanding Communication skills
• Demonstrated organization and time management skills
• Strong attention to detail
• Demonstrated ability to multi-task
• High School Diploma required

"GSC / Ellison is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”