Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Blake Wheelis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits:

• Simple IRA
• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY:
I’ve proudly served Northeast Louisiana for 25 years and currently lead a team of nine licensed insurance professionals. As a lifelong resident of the area, I’m passionate about serving the community I call home. I know our success is a direct result of our outstanding team, and it’s an honor to lead such a talented group.


Giving back is a big part of who we are. Our team stays actively involved in community events and genuinely enjoys finding opportunities to support the people and organizations around us.


We offer a competitive benefits package including group health, dental, vision, and life insurance, paid time off, and a retirement plan with company match. We believe in taking care of our team and providing an environment where people can build rewarding, long-term careers.


Our culture is professional, positive, and high-performing. We enjoy succeeding together and are looking for good people who are kind, motivated, and excited about building a career with real opportunity. If you want to be part of a successful team that values its people and its community, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Blake Wheelis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.