Customer Service Representative - State Farm Agent Team Member

Kathy Modesitt - State Farm Agent

Vero Beach, FL

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JOB DETAILS

SKILLS

Basketball, Claims Processing, Community Programs, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Football, Insurance, Interpersonal Skills, Multilingual, Multitasking, Resolve Customer Issues, Revenue Growth, Spanish Language, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Vero Beach, FL

POSTED

30+ days ago

Benefits:

Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
I’ve been in business for 22 years, and my husband is an agent as well. We operate two offices, but we function as one unified team — every team member works together toward a shared goal. That collaboration is a big part of what makes our agency special. We have an amazing, capable, and genuinely caring team of 10 people who support one another and take pride in the work we do.

For our team, we offer retirement benefits, paid vacation and sick time, holiday pay, and even extra time off as part of our sales incentives. When we hit our goals, we celebrate together, including a fun annual team trip on us. We believe in recognizing wins both big and small, from birthdays and new babies to standout sales weeks, and we make sure to enjoy the journey along the way.

My husband and I are both proud graduates of University of Florida (Go Gators!), and we’re big fans of both Gator football and basketball. We were lucky enough to attend the Final Four last year when the Gators brought home the championship, which was an unforgettable experience.

Giving back matters to us. We’re very involved in our kids’ schools, our church, and local community outreach programs, especially during the holidays when there’s a greater need. We also sponsor events around town and truly love being part of the Vero Beach community. We’re looking for a true go-getter - someone who wants to help people, is driven to succeed, and isn’t afraid to pick up the phone. If you’re looking for a place where teamwork, growth, and community genuinely matter, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kathy Modesitt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Bilingual Spanish preferred.

Customer Service Representative - State Farm Agent Team Member

Kathy Modesitt - State Farm Agent

Vero Beach, FL

About the Company

Kathy Modesitt - State Farm Agent

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