• Bonus based on performance
• Competitive salary
• Flexible schedule

Customer Service Representative

Deliver Exceptional Service. Build Lasting Relationships. Grow Your Career.

Do you enjoy helping people, solving problems, and creating positive experiences? Are you someone who thrives in a fast-paced environment and enjoys building relationships with customers? If so, we'd love to have you join our team!

As a Customer Service Representative, you'll be the trusted resource our customers rely on for support, guidance, and exceptional service. You'll help customers with their insurance needs while working closely with our team to ensure every interaction is professional, efficient, and memorable.

If you're organized, customer-focused, and looking for a career with growth opportunities, this could be the perfect fit for you.

What You'll Do

• Provide outstanding customer service by phone, email, text, and in person.
  
  
• Answer customer questions and provide policy information in a friendly and professional manner.
  
  
• Assist customers with policy changes, billing inquiries, coverage updates, and account maintenance.
  
  
• Support customers through the claims process by assisting with claim reporting, follow-up, and communication.
  
  
• Schedule appointments and coordinate customer follow-ups.
  
  
• Maintain accurate customer records and document all account activity.
  
  
• Proactively contact customers for policy reviews, renewals, and service follow-ups to ensure they receive the best possible experience.
  
  
• Work collaboratively with team members to provide efficient service and achieve agency performance goals.
  
  
• Assist with office projects, community events, and customer appreciation activities as needed.
  
  

What We're Looking For

• A positive, friendly, and professional attitude.
  
  
• Excellent communication and interpersonal skills.
  
  
• Strong organizational skills and attention to detail.
  
  
• Ability to multitask and manage priorities in a fast-paced environment.
  
  
• A passion for helping people and delivering exceptional customer experiences.
  
  
• Customer service experience is preferred but not required.
  
  
• Insurance experience or licensing is a plus—we're happy to train the right candidate.
  
  

What We Offer

Competitive pay with opportunities for performance-based bonuses

Paid Time Off

Flexible scheduling options

Paid training, coaching, and ongoing professional development

Career growth opportunities within our agency

A supportive, team-oriented workplace where your success matters

Recognition for outstanding performance and customer service

Why Join Our Team?

At our agency, we believe great customer service builds lasting relationships. We invest in our team, celebrate success, and provide the tools and support you need to grow professionally.

If you're ready to build a rewarding career while making a positive impact in your community, we'd love to hear from you.

Apply today and become part of a team that's committed to protecting what matters most while delivering service that truly stands out.