Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Helen Onwuzulike - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits:

• Paid time off (vacation and personal/sick days)
• 401(k)
• 401(k) matching
• Health insurance
• Training & development

ROLE DESCRIPTION:

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As a Customer Service Representative - State Farm Agent Team Member with Helen Onwuzulike - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.

QUALIFICATIONS:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Self-motivated
• People-oriented
• Ability to effectively relate to a customer
• Ability to multi-task
• Property & Casualty license must be obtained
• Detail-oriented and able to multitask.
• Bilingual - Spanish preferred