Customer Service Representative - State Farm Agent Team Member

Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Collaborate with other team members to ensure customer satisfaction and work together to attain sales goals both individually and as a team.

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

Role Description:

Do you enjoy working with people and making meaningful connections? Are you hoping to be part of a winning culture within a well-established family business who represents the leader in the auto and home insurance industry? We are looking for an outgoing, warm, upbeat team member who answered yes! If you have the ability to connect with customers quickly in an authentic and genuine way, we would love to hear from you!


Responsibilities:

• Provide prompt, accurate and friendly customer service to current clients
• Greet and assist incoming customers in our store-front location
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Collaborate with other team members to ensure customer satisfaction and work together to attain sales goals both individually and as a team
• Utilize CRM software to track sales activities, manage leads and generate reports

Requirements:

• Must be willing to obtain Property and Casualty License, as well as Life and Health License within 1-2 months after first day of employment (all costs associated paid by Agent)
• 1-2 years of customer service experience
• High school diploma or equivalent
• Excellent communication skills – written, verbal and listening
• Take pride in completing work both accurately and timely
• Ability to multi-task, prioritize, and manage time effectively
• Preference to work in a team environment

Benefits:

• Competitive salary with opportunities for commissions and bonuses
• Company-Paid Holidays and PTO days
• 401K matching
• Opportunities for career advancement and professional development